How VERY Disappointing

Hiya!

Today's blog post isn't really the usual fun laid back post, it's actually a bit of a moan about some really bad customer service and bad practice from a well known company, it's one I definitely think you need to read!

I'll set the scene, its Black Friday - a famous tradition in America and one that is just touching down here in the UK, not only Black Friday but also my payday, literally a great day on so many levels! I was searching the best UK Black Friday deals when I came across a website I haven't used before but one that I know is relatively popular - www.very.co.uk.  They had some fantastic offers, some of which seemed too good to be true...because, well, they were!

They had the Samsung Galaxy Tab 3 10.2inch screen with £200 off at just £120! Obviously this caught my eye as a great Christmas present so, I clicked buy now (naturally). After entering all my details and signing up for an account I reached the screen shown below.

 When shopping on Very, you can either sign up for a credit account with them which means you don't pay upfront but pay for items in installments, or you can pay using your credit/debit card (red circled).  Not wanting a credit account, I clicked to pay with my credit card, it was at this point where things started to go wrong. I was greeted by a 'technical error' which I am fully aware happens on the internet, however it's 2013 so surely they have a great customer service team on Twitter?! *tumble weed* It took some time for a reply to my tweet and when I got one, well 'useless' somehow came to mind.

Yay, a smiley and a kiss, surely that will help?! Sadly not this time Ellie (the Very social media person). I totally get that it isn't the social media teams fault, however they are indeed the face of the brand so some flack will undoubtedly come your way! When they finally saw us mere customers as fit for a reply, they told us there was no issue and to try again, so try I did, et voila it worked, I could now pay, oh, ermm, only if I was prepared to pay another £150 on top of the advertised priced...

I would say it is relatively safe to say for a first time buyer with Very I was pretty shocked and with such a big sale event, it makes it look somewhat like a quick way of them getting promotion for their 'amazing' prices.  Amazingly shoddy. I absolutely DO NOT recommend Very.co.uk and would go as far as to say you need to avoid it at all cost, their social media is plagued with complaints about stock and undelivered items.  I actually managed to get the same tablet at a lower price than their sale price on Amazon who I would say appear to now be a far more reliable source.  As for buying Fearne Cotton's latest scatter cushion, well, maybe get a similar one from a competitor.

Sorry Very but you are VERY disappointing and a complete letdown. Have you had issues with Very? If you have I want to know! Please comment below or drop me a Tweet @SamSquireBlog.  

On a lighter note...
Dont forget to hit YouTube tomorrow as my vlogs will be starting! Wooooohoooo!

See you next time!